Detect and Eliminate Problems Before They Happen
We provide proactive hardware and software support. We detect weaknesses in your system and fix them before you even know they exist. Whether you simply want a regular visit from our skilled technicians or full monitoring, you can trust KLM Managed Support+ to ensure that your network is running smoothly virtually 100% of the time. You’ll have the peace of mind to focus on your own business and leave the rest to us.
Protection Services Include:
All servers and workstations are monitored by KLM’s Managed Support Centre.
Workstations / Laptops
Security Patch Management
Virus Definition Management
Asset Tracking
System Log Monitoring
Security Log Monitoring
Application Log Monitoring
Application Change Notification
Hardware Change Notification
Monthly Management Reports
End-User Support Portal
End-User Remote Control
Bandwidth Usage Tracking
Licensing Management
Report Generation
Daily System Audits |
Servers
Security Patch Management
Virus Definition Management
Backup Monitoring
Real-Time Monitoring
Real-Time Change Notification
Event Log Monitoring
Capacity Monitoring
Monthly Management Reports
System Administration
User Accounts
Creation/Deletion/Permissions
Password Resets
Firmware Management
Quarterly On-Site Visits
Daily System Audits |
Monitoring Services
Silver: KLM Managed Support+ experienced and accredited technicians monitor your site’s performance, perform preventative maintenance and provide general consulting services.
Gold: In addition to the Silver services, you can rely on layered managed security and advanced consulting to improve your productivity and business continuity.
Platinum: Adding remedial hardware support to the Gold plan means that KLM Managed Support+ takes care of your entire network infrastructure.
Solve Problems Before They Happen
Just as a broken window alerts your security company, a server problem, or even anticipation of a future problem alerts the KLM Managed Support Centre and sends our service team into action. For example, your high-speed, super-hot CPU depends on many fans to keep it cool. When the fans fail, there server fails. But when was the last time you opened your file server and checked the fans? Our software monitors those fans constantly and alerts us as soon as one even slows down. We get the new part (often under warranty) and replace the fan before you or your server start to feel the heat.
Let your competitors worry about counting their downtime losses. While they wait for a technician to repair their server, you’ll be happy that KLM Solutions keeps yours humming quietly along.
The High Cost of Downtime
When your server goes down, your business stops, but everyone else’s continues. What’s the damage of this downtime to:
- A lawyer who needs to file documents which are now unavailable?
- A help desk operator who can’t help because the database is off-line?
- A salesperson whose customer expects a proposal by tomorrow?
Unlike your competitors who suffer downtime losses while they wait for a technician to repair their server, you can be confident that we will keep your servers running 24x7.
Problems Solved With No Internal Network Downtime
- Deadlines achieved, customer service maintained
- Defective parts replaced while still under warranty
- Data protected from loss and corruption
- Peace of mind lets you focus on your own business
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