With KLM at the helm of your IT assets, you can free up valuable human resources to do other important tasks.

Depending on your needs, we have a variety of flexible procurement and service options to both fulfill, and proactively monitor your on-going investment.

Help Desk
Initially, all service inquiries come directly to our help desk. There is always a certified technician ready to take your call and will immediately log a ticket and respond to your request by executing one or more of the following valuable support functions.

Toll Free
Live Technical Support
End User Remote Control
Problem Escalation
End-User Reporting

Managed Care
While it can be purchased separately, Managed care is the primary platform included in our block time program. We use industry leading MSP software which helps to manage and keep your critical infrastructure up and running 24/7/365. This tool can also include devices even when they are not connected to the LAN. This and other powerful MSP technologies provide us with the back bone necessary for the successful delivery of each and every service and solution we offer including; firewalls, pro-active monitoring, remote re-mediation, anti-virus, patch management, password maintenance, and VPN/VoIP connectivity.

On-Site Dispatch
All on-site services can be dispatched at any time through our help desk and will be charged a dispatch fee All on-site dispatch requests are a minimum of two hours plus travel. Requests can also be carried out anywhere within North America via the VentureTech Network.

Block Time
By utilizing our time efficient Block Time program, you will gain instant access to our state of the art Managed Care technology Centre as well as preferred rates on all of our services. Every incident starts at our knowledgeable help desk, where your situation will be diagnosed by a certified information systems technician using live conversation as well as included remote control technology. While most situations can be resolved remotely, there are times when the appropriate resources need to be dispatched to the site. If we cannot re-mediate the situation immediately over the Internet, we will escalate the ticket to an appropriate dedicated engineer. Please contact us and learn more about customizing a service agreement that makes sense for your individual needs.